Hold Normalization change
Scheduled Maintenance
Report for Evolve IP UK
Completed
The scheduled maintenance has been completed.
Verifying
Verification is currently underway for the maintenance items.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will be updating the Hold normalization setting on the Business Communicator profile (Webex Desktop). This change is intended to address and mitigate issues some customers have experienced with the Music on Hold functionality, improving overall call experience and consistency.
The work is being performed as a proactive service improvement, and no customer disruption is anticipated.
The work is being performed as a proactive service improvement, and no customer disruption is anticipated.
This scheduled maintenance affected: Anywhere with Webex (Application) and Core Platform (B/W) (Call Processing).