Support ticketing system Halo
Incident
Report for Evolve IP UK
Resolved
Service has returned to normal BAU state.
Monitoring
Halo has now implemented a fix to resolve this issue. We are seeing users now successfully log into the self-service portal.
Please can you test to see if access is now as normal.
Please can you test to see if access is now as normal.
Investigating
We are currently experiencing a service disruption to the ticketing system. The vendor is aware of the issue and is currently investigating
We will have further updates once the issue has been identified.
We apologise for any inconvenience this might cause.
We will have further updates once the issue has been identified.
We apologise for any inconvenience this might cause.
This incident affected: Support Ticketing (Halo) (Portal).