Anywhere portal CDRs issue

Incident Report for Evolve IP UK

Resolved

This incident has been resolved.
Posted Dec 18, 2025 - 15:59 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 18, 2025 - 12:56 GMT

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 17, 2025 - 15:59 GMT

Update

We’ve confirmed the root cause and are deploying a fix. Service should be restored overnight.
Posted Dec 17, 2025 - 15:58 GMT

Update

We are continuing to investigate this issue.
Posted Dec 17, 2025 - 15:35 GMT

Investigating

Please be aware that we’ve identified an issue where CDRs in the Anywhere portal are not currently populating. We are investigating as a priority and will provide an update as soon as more information is available
Posted Dec 17, 2025 - 15:34 GMT
This incident affected: Service Provisioning (Anywhere Portal).