BroadWorks Music License - SCAM
Incident
Report for Evolve IP UK
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We have been made aware by some of our partners there is a company called PPLPRS cold calling customers informing them they need to pay for a music license for their Hold music. They are then raising this with our partners.
Please ignore this. There is no license required for the music provided by Cisco on the BroadWorks platform. We have a copy of the letter from Cisco in the following kb article - https://selfservice.evolveip.uk/kb?btn=61&faqlist=47&id=125
Please be aware that they are very aggressive on the phone and will threaten legal action.
We also have the following information confirming no license is required for royalty-free music on the Gov.uk website - https://www.gov.uk/licence-to-play-live-or-recorded-music
Please ignore this. There is no license required for the music provided by Cisco on the BroadWorks platform. We have a copy of the letter from Cisco in the following kb article - https://selfservice.evolveip.uk/kb?btn=61&faqlist=47&id=125
Please be aware that they are very aggressive on the phone and will threaten legal action.
We also have the following information confirming no license is required for royalty-free music on the Gov.uk website - https://www.gov.uk/licence-to-play-live-or-recorded-music
This incident affected: Core Platform (B/W) (Registrations, Call Processing, API Connectivity, DMS, Voicemail, Netherlands Interconnect).