Webex - Push calls to mobile
Incident
Report for Evolve IP UK
Resolved
Fix has been implemented and service is now back to normal state.
Monitoring
The vendor has provided a fix to permanently resolve the issue. They are currently implementing this.
A further update will be provided once the fix has been implemented. Evolve IP will be checking settings provided by the vendor also.
A further update will be provided once the fix has been implemented. Evolve IP will be checking settings provided by the vendor also.
Identified
We have been able to successfully receive calls to mobile in Webex. The vendor has confirmed the issue should now be resolved.
Can you now test to confirm this is the case.
We are working with the vendor to identify the root cause and implement a permanent resolution.
Can you now test to confirm this is the case.
We are working with the vendor to identify the root cause and implement a permanent resolution.
Investigating
We are currently investigating an issue with push calls to mobile for Webex is not working.
We have raised a ticket for investigation with the vendor to resolve this issue as soon as possible.
We apologise for any inconvenience this may cause and will provide an update shortly.
We have raised a ticket for investigation with the vendor to resolve this issue as soon as possible.
We apologise for any inconvenience this may cause and will provide an update shortly.
This incident affected: Anywhere with Webex (Push Notifications).