Routine maintenance on UK push notification servers
Scheduled for Jul 20, 22:00 BST - Jul 21, 00:00 BST
Scheduled
Reason:
To avoid further latency outages in the future, we need to apply the regional URL as advised by Cisco
Impact:
Customers might experience a short delay in push notifications being sent to their webex device (mobile, desktop) during the change
Checks:
Change server priority on the NetScaler and test the new URL on the secondary server while monitoring the NPS logs for any errors.
Rollback:
re-apply legacy URL to both NPS servers
User actions:
N/A
To avoid further latency outages in the future, we need to apply the regional URL as advised by Cisco
Impact:
Customers might experience a short delay in push notifications being sent to their webex device (mobile, desktop) during the change
Checks:
Change server priority on the NetScaler and test the new URL on the secondary server while monitoring the NPS logs for any errors.
Rollback:
re-apply legacy URL to both NPS servers
User actions:
N/A
This scheduled maintenance affects: Anywhere with Webex (Push Notifications).