This incident has now been resolved. Thank you for your patience while we investigated and fixed the issue.
Posted Apr 12, 2026 - 13:14 BST
Update
We are continuing to investigate the issue.
We will provide further updates as soon as more information becomes available.
Posted Apr 12, 2026 - 05:16 BST
Update
We are continuing to investigate the issue.
We will provide further updates as soon as more information becomes available.
Posted Apr 11, 2026 - 14:13 BST
Investigating
We are currently investigating an issue where some customers may be unable to secure their calls via the Secure Call. Initial indicators did not show a broader impact; however, further investigation has confirmed that some customers may be affected. Our team is actively working with a third-party provider to resolve this as quickly as possible. We will share further updates as more information becomes available.