Secure call Incident

Incident Report for Evolve IP UK

Resolved

This incident has been resolved.

Posted May 13, 2026 - 14:54 BST

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted May 13, 2026 - 13:23 BST

Identified

The vendor has identified the issue and will be working on a fix, which will involve around 10 minutes, during which some calls will be dropped.

Thanks for your patience while we try to resolve this issue.

Posted May 13, 2026 - 13:05 BST

Update

We are continuing to investigate this issue together with our vendor.

We will advise as more information becomes available.

Posted May 13, 2026 - 12:36 BST

Update

We are continuing to investigate this issue together with our vendor.

We will advise as more information becomes available.

Posted May 13, 2026 - 12:05 BST

Update

We are continuing to investigate this issue together with our vendor.

We will advise as more information becomes available.

Posted May 13, 2026 - 11:33 BST

Investigating

We are currently investigating an issue with Secure call, where calls drop when customers try to secure a call.
We have engaged with our vendor, and they are investigating the issue.

We will advise as more information becomes available.

Apologies for the inconvenience this might cause

Posted May 13, 2026 - 11:06 BST

This incident affected: Secure Call (Calling).