Evolve IP Legacy network
Incident
Report for Evolve IP UK
Resolved
This incident has been resolved
Monitoring
Our network vendor has advised their partner has performed remedial work to resolve a fibre break, we're seeing connections to the legacy network return.
Please continue to migrate any impacted customer sites to our new network. Our legacy network has no redundancy, so it's of utmost importance everything is migrated to avoid problems like this in future. Please work with our Support team to facilitate this.
We'll monitor and provide an update shortly once we're satisfied we're back to BAU
Please continue to migrate any impacted customer sites to our new network. Our legacy network has no redundancy, so it's of utmost importance everything is migrated to avoid problems like this in future. Please work with our Support team to facilitate this.
We'll monitor and provide an update shortly once we're satisfied we're back to BAU
Update
If you're finding that you're impacted by this, please raise a case into our Support desk. We will attempt to migrate any impacted customers to our new network to remedy this. If you're already on our new network, you will not be impacted by this.
Please review our knowledge base article here and ensure your sites are configured appropriately to allow traffic to & from our new network: https://selfservice.evolveip.uk/kb?id=146
Please review our knowledge base article here and ensure your sites are configured appropriately to allow traffic to & from our new network: https://selfservice.evolveip.uk/kb?id=146
Identified
Please be advised our network vendor has identified the issue, it's been raised with their partner to find a resolution. As soon as we know more we'll communicate an update.
Update
We've raised a high priority case with our network vendor, as soon as we have more we'll let you know.
Investigating
Our monitoring has alerted our engineers to network degradation on our legacy network. This results in an inability to register. If you have migrated to our new network, you will not be impacted by this. We'll provide a further update asap.
This incident affected: Core Platform (B/W) (Registrations).