Call Recording Incident (17th February)
Incident
Report for Evolve IP UK
Resolved
Please be advised that Dubber, our call recording platform, experienced two incidents on Tuesday 17th February impacting Evolve IP UK/NL call recording traffic between 10:46 - 11:08 & 11:24 - 11:36. During these incidents, some calls may not have been recorded.
We detected this incident during routine platform health checks post the incidents conclusion, and have since worked directly with Dubber to understand whether there is any outstanding risk to service. Dubber have assured us that they’ve identified the problem, which was specifically on one of the recorders they use for our traffic, and that the problem is resolved with no risk of further incident. They are also working on an RFO for this incident which we’ll be happy to provide upon request once we’ve received it.
Through our monitoring, we’ve identified all recording attempts that failed during these periods. We've built a list of all impacted customers and users and plan to send this directly to resellers as soon as possible. Whilst we work through this list, you're more than welcome to raise a ticket into Support to ask whether your reseller was impacted, and your list can be provided on request.
We detected this incident during routine platform health checks post the incidents conclusion, and have since worked directly with Dubber to understand whether there is any outstanding risk to service. Dubber have assured us that they’ve identified the problem, which was specifically on one of the recorders they use for our traffic, and that the problem is resolved with no risk of further incident. They are also working on an RFO for this incident which we’ll be happy to provide upon request once we’ve received it.
Through our monitoring, we’ve identified all recording attempts that failed during these periods. We've built a list of all impacted customers and users and plan to send this directly to resellers as soon as possible. Whilst we work through this list, you're more than welcome to raise a ticket into Support to ask whether your reseller was impacted, and your list can be provided on request.
This incident affected: Anywhere Recording (Dubber) (Recording).