Dubber portal login issue
Incident
Report for Evolve IP UK
Resolved
This incident has been resolved.
Monitoring
The issue has been identified, and a fix has been implemented. Users can now retry access via the original portal.
We will continue to monitor the service to ensure stability
We will continue to monitor the service to ensure stability
Update
We are continuing to investigate the issue.
As a workaround, customers will be able to access their account via uk1.dubber.net. This will work for customers who aren't restricted to SSO or XSI-only login.
We will provide further updates as soon as more information becomes available.
As a workaround, customers will be able to access their account via uk1.dubber.net. This will work for customers who aren't restricted to SSO or XSI-only login.
We will provide further updates as soon as more information becomes available.
Investigating
We are aware of an issue affecting access to the Dubber portal, with users unable to log in.
We have escalated this with the vendor and are investigating as a priority.
Further updates will be provided as soon as more information becomes available.
We have escalated this with the vendor and are investigating as a priority.
Further updates will be provided as soon as more information becomes available.
This incident affected: Anywhere Recording (Dubber) (Portal).