Migration of Services to New Network
Scheduled for Nov 28, 22:00 GMT - Nov 29, 01:00 GMT
Scheduled
Reason:
Evolve IP will be migrating services from the legacy network to the new network.
Impact:
Customer applications will briefly reconnect as services migrate from one address to the other. This will be a few seconds. Users who are using Receptionist and Call Centre will need to log back into the services.
Checks:
A test plan will be carried out to confirm each migrated service is functioning.
Rollback:
Revert to previous configuration.
User actions:
Customers who outbound filter will need to ensure they update their firewalls with the required prefixes referenced in the 'Additional Network Requirements' document on our knowledge base: https://selfservice.evolveip.uk/portal/kb?text=firewall&entity=all&id=146
Evolve IP will be migrating services from the legacy network to the new network.
Impact:
Customer applications will briefly reconnect as services migrate from one address to the other. This will be a few seconds. Users who are using Receptionist and Call Centre will need to log back into the services.
Checks:
A test plan will be carried out to confirm each migrated service is functioning.
Rollback:
Revert to previous configuration.
User actions:
Customers who outbound filter will need to ensure they update their firewalls with the required prefixes referenced in the 'Additional Network Requirements' document on our knowledge base: https://selfservice.evolveip.uk/portal/kb?text=firewall&entity=all&id=146
This scheduled maintenance affects: Receptionist Clients (Broadworks, Go-Operator, Unity), Anywhere Integrator (Mondago) (Go Cara, Go Int), Anywhere with Webex (Application, PSTN Calling), and Hospitality PMS (Tiger TMS).