Users are not receiving the incoming call notifications on their Webex App for mobile

Incident Report for Evolve IP UK

Resolved

This incident has been resolved.
Posted Aug 12, 2026 - 17:03 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 12, 2026 - 14:45 BST

Update

Cisco continues to investigate the issue; however, we are seeing signs of improvement. We will continue to monitor the situation closely and provide further updates as more information becomes available
Posted Aug 12, 2026 - 11:22 BST

Update

Cisco engineers continue to work towards service restoration.
Posted Aug 12, 2026 - 10:20 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 12, 2026 - 09:04 BST

Investigating

Cisco is aware of an issue affecting incoming call notifications on the Webex mobile app, resulting in users not receiving notifications for incoming calls. Cisco’s technical teams are actively working to restore normal service.

We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.

For the latest information, please refer to the https://status.webex.com/
Posted Aug 12, 2026 - 09:03 BST