Reason: Updated template to be applied on platform for Webex desktop. This will allow tags to be brought into line with the latest Webex version and address some issues with group display names on some incoming calls.
Impact: No Impact to service, new template settings will apply on next login to Webex Desktop/Mobile/Tablet
Checks: Call and functionality test plan to be run via Webex Desktop/Mobile/Tablet after change by Evolve IP engineers.
Rollback: Re-apply original DMS Template
User actions: To collect the new config, Webex Desktop/Mobile/Tablet users will need to log out and back in to the Webex application. Posted on
Apr 02, 2025 - 15:09 BST
Emergency: Gateway Change on Management SBC Interface
Completed -
The scheduled maintenance has been completed.
Apr 4, 01:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 BST
Scheduled -
Reason:
Migrating the management interface to use the new Evolve IP network.
Impact:
There will be a slight impact as the SBCs are failed over if the registration is TCP. There will be a loss of registration until the registration is renewed. Generally within 2 mins.
Checks:
Validate ssh connectivity to the management interface. Validate monitoring is still working.
Completed -
The scheduled maintenance has been completed.
Mar 26, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 GMT
Scheduled -
Reason: Evolve IP will be re-patching 2 hosts in its virtualisation platform
Impact: No impact expected - These hosts will be drained of production VMs prior to work being completed. They will be tested prior to the hosts being placed back into the production cluster.
Checks: Complete iSCSI test plan (ping both SAN interfaces with Jumbo Frames) ensure the interface is up. We are testing the host in a test cluster eith a VM to ensure that the VM can see its storage on the SAN post change.
Rollback: Revert to previous config
User actions: No User actions required
Mar 21, 15:58 GMT
Completed -
The scheduled maintenance has been completed.
Mar 23, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 GMT
Scheduled -
Reason:
Our vendor is performing maintenance on our redundant cross-link between data centres.
Impact:
This will temporarily reduce our data centre redundancy to a single cross-link, putting our service 'at risk'. However, no impact is anticipated as our primary cross-link between data centres will remain up.