All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform (B/W) Operational
Registrations Operational
Call Processing Operational
API Connectivity Operational
DMS Operational
Voicemail Operational
Netherlands Interconnect Operational
Service Provisioning Operational
Anywhere Portal Operational
Commpilot Operational
Anywhere with Webex Operational
Application Operational
PSTN Calling Operational
Push Notifications Operational
Meetings Operational
Control Hub Operational
Anywhere with MS Teams Operational
Registrations Operational
PSTN Calling Operational
Admin Portal Operational
Microsoft Operational
Anywhere Recording (Dubber) Operational
Portal Operational
Recording Operational
API Operational
Anywhere Integrator (Mondago) Operational
Go Cara Operational
Go Int Operational
Anywhere Reporting (Akixi) Operational
Reporting Operational
Data collection Operational
Receptionist Clients Operational
Broadworks Operational
Anywhere Operational
Go-Operator Operational
Unity Operational
ACC (Anywhere Contact Centre) Operational
ACC - IVR Operational
Upstream Carriers Operational
UK Operational
US Operational
Rest of World Operational
EU Operational
Hospitality PMS Operational
Jazzware Operational
Tiger TMS Operational
OCOM - (Palladion) Operational
Portal Operational
Data collection Operational
Support Ticketing (Halo) Operational
Portal Operational
HD Talk Conference Bridge Operational
Secure Call Operational
Calling Operational
Portal Operational
TalkDesk Operational
TalkDesk - Core Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VLAN Tag Configuration Sep 28, 2026 22:00 - Sep 29, 2026 00:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 2026 - 14:15 BST
Scheduled - Reason: An amendment to the VLAN configuration is required.

Impact: No impact to users as traffic will be re-routed.

Checks: Using router commands and logic monitor reports confirm traffic can be seen on the new peers.

Rollback: Re-instate old config

User actions:
Sep 11, 2026 - 17:04 BST

Anywhere Portal maintenance Oct 5, 2026 20:00 - Oct 6, 2026 01:00 BST

Our portal vendor for the Anywhere Portal and branded portal instances is updating geo-redundancy.

During this maintenance window, the portals will be unavailable, and provisioning activities will not be possible.

The core platform will remain operational throughout. This maintenance only affects portal access and provisioning.

We apologise for any inconvenience and appreciate your understanding while these improvements are completed.
Posted on Sep 16, 2026 - 16:42 BST

Sep 20, 2026

No incidents reported today.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Application Server Re-Sync
Completed - The scheduled maintenance has been completed.
Sep 18, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 BST
Scheduled - AS server pairs need their databases re-syncing. Reboot will also been required during maintenance window.

Checks:

EvolveIP will check databases are in sync, and all services are returned to BAU.

Rollback:

In the event of an import failure, the database will be rolled back to a snapshot taken before the maintenance.

User actions:

No user actions required.
Sep 4, 16:55 BST

Sep 17, 2026

Anywhere Mobile Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 BST
Scheduled - Our vendor for the Anywhere Mobile service will be performing upgrades to components of their core network infrastructure across the US and UK/Europe data centers.

Impact:
During the maintenance window, users may experience brief interruptions to Voice, Messaging, and Data services. In addition, provisioning services will be unavailable for the duration of the maintenance activity.

We apologise for any inconvenience and appreciate your patience while these improvements are implemented.
Sep 16, 16:17 BST

Sep 16, 2026

Akixi Maintenance - Increase Connections to Server
Completed - The scheduled maintenance has been completed.
Sep 16, 22:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 BST
Scheduled - Reason: Akixi are going increase the number of connections available to the server.

Impact: Users will not be able to access the server during this time. Users who are already logged in will be logged out. No data loss will occur during this maintenance window.

Checks: N/A

Rollback: N/A

User actions: Users will be able to log back into Akixi as normal when the maintenance window is complete.
Sep 16, 15:57 BST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Dubber - Intermittent Call Recording Issue
Resolved - We will now close this incident off as Evolve IP has not received any further issues from partners.
Sep 14, 14:15 BST
Update - Please see the latest update from Dubber this morning:

For most customers the issue has been resolved with a smaller subset still experiencing intermittent issues. We are continuing to investigate this in conjunction with Microsoft.

Please let Evolve IP aware if you are still experiencing issues.
Sep 14, 08:48 BST
Monitoring - Dubber have confirmed they are now receiving reports of the issue being resolved across some of the affected customers.

Please can you now test and confirm this is now working as expected.
Sep 11, 21:28 BST
Investigating - Dubber have informed Evolve IP of an intermittent issue affecting some UK customers regarding call recording:

"A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is continuing to work to determine the root cause and a fix for the problem."

This may only affect a small number of partners. We will continue to liaise with Dubber to provide an update asap.
Sep 11, 14:48 BST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Sep 10, 2026

Upgrade service load balancer pair
Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 BST
Scheduled - Evolve IP will be patching service providing load balancers for the latest security and application patches.

Impact
There is no impact expected as each load balancer is deployed in a high-availability fashion.

If a load balancer experiences an issue during the maintenance, a brief service outage may occur.
If that occurs, Evolve IP Engineers will work to restore the services as soon as possible.
Aug 21, 15:43 BST

Sep 9, 2026

Reboot of Application Server for Cluster
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 BST
Scheduled - Reason: Reboot required to complete maintenance/provisioning tasks for storage

Impact: Customers will notice a delay or be unable to complete provisioning tasks during this window

Checks: Ensure server is back online and no errors present once restarted

Rollback: Roll back to include previous storage ip addresses

User actions: N/A
Sep 8, 11:08 BST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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