All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform (B/W) Operational
90 days ago
100.0 % uptime
Today
Registrations Operational
90 days ago
100.0 % uptime
Today
Call Processing Operational
90 days ago
100.0 % uptime
Today
API Connectivity Operational
90 days ago
100.0 % uptime
Today
DMS Operational
Voicemail Operational
Netherlands Interconnect Operational
Service Provisioning Operational
Anywhere Portal Operational
Commpilot Operational
Anywhere with Webex Operational
Application Operational
PSTN Calling Operational
Push Notifications Operational
Meetings Operational
Control Hub Operational
Anywhere with MS Teams Operational
Registrations Operational
PSTN Calling Operational
Admin Portal Operational
Microsoft Operational
Anywhere Recording (Dubber) Operational
Portal Operational
Recording Operational
API Operational
Anywhere Integrator (Mondago) Operational
Go Cara Operational
Go Int Operational
Anywhere Reporting (Akixi) Operational
Reporting Operational
Data collection Operational
Receptionist Clients Operational
Broadworks Operational
Anywhere Operational
Go-Operator Operational
Unity Operational
ACC (Anywhere Contact Centre) Operational
ACC - IVR Operational
Upstream Carriers Operational
90 days ago
100.0 % uptime
Today
UK Operational
US Operational
Rest of World Operational
EU Operational
90 days ago
100.0 % uptime
Today
Hospitality PMS Operational
Jazzware Operational
Tiger TMS Operational
OCOM - (Palladion) Operational
Portal Operational
Data collection Operational
Support Ticketing (Halo) Operational
Portal Operational
HD Talk Conference Bridge Operational
Secure Call Operational
90 days ago
99.81 % uptime
Today
Calling Operational
90 days ago
99.63 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
TalkDesk Operational
90 days ago
100.0 % uptime
Today
TalkDesk - Core Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Akixi Upgrade - 3.5.2.3 May 27, 2026 22:00-22:30 BST

Reason for Maintenance:
Akixi will be upgraded to version 3.5.2.3 delivering important bug fixes.

Impact:
The upgrade is expected to take approximately 30 minutes. During this time, there will be no access to the wallboards and there will be no data collected whilst the upgrade is in progress.

User Actions:
No action is required from users. However, please note that wallboards will need to be logged in again once the maintenance is complete.

Please see the link below for further information
https://selfservice.evolveip.uk/portal/kb?btn=61&text=akixi&entity=articles&id=418
Posted on May 14, 2026 - 08:42 BST
May 21, 2026
Issues on 0292 & 01443 numbers ported from BT Openreach
Resolved - BT Openreach have confirmed to us this morning that the issue should be resolved and numbers affected should be working now as expected.

.
May 21, 16:14 BST
Monitoring - BT have not yet confirmed resolution but we are seeing service being restored to some effected ranges.

BT are still continuing to monitor and working towards full restoration of services across affected ranges.

Next expected update from BT is at 09:00
May 21, 08:29 BST
Identified - BT have advised this is raised as a major ongoing incident related to a network issue and their switch team has highlighted this as a critical issue.

Where they have advised no confirmed ETA for full resolution, we have seen traffic back on some of the ranges when performing tests.

We will continue to wait for further update from BT for confirmation of a resolution or an SLA for full restoration of services.
May 20, 15:48 BST
Update - BT are still continuing to investigate the issue. There has been no update on timeframes to resolution currently.

Evolve IP has been able to identify all partners numbers with the 0292 & 01443 area codes ported across from BT Openreach which could potentially be affected by this issue. These will be sent out directly via email for awareness.

BT have reported the next update will be at 15:00
May 20, 12:08 BST
Update - There is no further update from BT currently.

Evolve IP have identified all ported numbers with 0292 and 01443 area codes on our carrier's endpoints and provided this information to the carrier so they can identify which numbers have been ported across from BT Openreach and potentially affected. Once Evolve IP have this information back from the carrier, we will reach out to our partner to provide information on affected numbers and customers.
May 20, 10:26 BST
Investigating - Our carrier has made us aware of an issue with 0292 & 01443 numbers ported from BT Openreach which are affecting services.

This is not affected all numbers with these area codes. Evolve IP are currently working with the carrier to identify the affected numbers and partners.

BT are currently investigating the issue but there is no current timeframe to resolution.

Next scheduled update from BT is at 12:00 but we will continue to provide updates here throughout the morning.
May 20, 09:02 BST
May 20, 2026
Akixi - Login Issue
Resolved - Akixi have confirmed this issue is now resolved, if you continue to experience any issue logging into Akixi, please raise it with our Support team
May 20, 15:29 BST
Investigating - An issue has been identified with users being unable to access Akixi. When trying to log in, it reports an error and Akixi will not process the request.

This is affecting all users.

A ticket has been raised with Akixi with the highest priority and we are calling Akixi to escalate immediately.

An update will be provided shortly
May 20, 15:14 BST
May 19, 2026
evolveip.uk certificate renewal
Completed - The scheduled maintenance has been completed.
May 19, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 BST
Scheduled - We will be renewing an expiring certificate to prevent a potential service outage.

Impact:
During the maintenance window, there may be a brief interruption to calls and registrations while the SBC performs a failover.

Our team will work to minimise disruption and restore full service as quickly as possible
May 8, 16:54 BST
May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Anywhere CDRs issue
Resolved - This incident has been resolved.
May 14, 17:05 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 16:38 BST
Identified - The issue has been identified and the CRDs should start populating.
May 14, 16:17 BST
Investigating - We are currently investigating an issue where the CDRs on anywhere portal aren't populating. We have raised a case with the vendor to investigate further.

Apologies for any inconvenience this might cause.
May 14, 15:55 BST
May 13, 2026
Secure call Incident
Resolved - This incident has been resolved.
May 13, 14:54 BST
Monitoring - A fix has been implemented, and we are monitoring the results.
May 13, 13:23 BST
Identified - The vendor has identified the issue and will be working on a fix, which will involve around 10 minutes, during which some calls will be dropped.

Thanks for your patience while we try to resolve this issue.
May 13, 13:05 BST
Update - We are continuing to investigate this issue together with our vendor.

We will advise as more information becomes available.
May 13, 12:36 BST
Update - We are continuing to investigate this issue together with our vendor.

We will advise as more information becomes available.
May 13, 12:05 BST
Update - We are continuing to investigate this issue together with our vendor.

We will advise as more information becomes available.
May 13, 11:33 BST
Investigating - We are currently investigating an issue with Secure call, where calls drop when customers try to secure a call.
We have engaged with our vendor, and they are investigating the issue.

We will advise as more information becomes available.

Apologies for the inconvenience this might cause
May 13, 11:06 BST
May 12, 2026
Voicemail Issue
Resolved - This incident has been resolved. Thank you for your patience while we restored the service.
May 12, 11:01 BST
Monitoring - A fix has been implemented. We are monitoring the service to ensure stability. If you are still experiencing issues, please let us know through our support desk.
May 12, 09:59 BST
Identified - We have identified the cause of the voicemail access issue and are working on a fix.
We will provide additional updates as more information becomes available.
May 12, 09:33 BST
Investigating - We are currently investigating an issue affecting voicemail access.
Our team is actively working to identify the root cause and restore full functionality as quickly as possible.

We will provide additional updates as more information becomes available.
May 12, 09:15 BST
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

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