All Systems Operational
Core Platform (B/W)
Operational
Registrations
Operational
Call Processing
Operational
API Connectivity
Operational
DMS
Operational
Voicemail
Operational
Netherlands Interconnect
Operational
Service Provisioning
Operational
Anywhere Portal
Operational
Commpilot
Operational
Anywhere with Webex
Operational
Application
Operational
PSTN Calling
Operational
Push Notifications
Operational
Meetings
Operational
Control Hub
Operational
Anywhere with MS Teams
Operational
Registrations
Operational
PSTN Calling
Operational
Admin Portal
Operational
Microsoft
Operational
Anywhere Recording (Dubber)
Operational
Portal
Operational
Recording
Operational
API
Operational
Anywhere Integrator (Mondago)
Operational
Go Cara
Operational
Go Int
Operational
Anywhere Reporting (Akixi)
Operational
Reporting
Operational
Data collection
Operational
Receptionist Clients
Operational
Broadworks
Operational
Anywhere
Operational
Go-Operator
Operational
Unity
Operational
ACC (Anywhere Contact Centre)
Operational
ACC - IVR
Operational
Upstream Carriers
Operational
UK
Operational
US
Operational
Rest of World
Operational
EU
Operational
SSO (Clearlogin)
Operational
Portal
Operational
Hospitality PMS
Operational
Jazzware
Operational
Tiger TMS
Operational
OCOM - (Palladion)
Operational
Portal
Operational
Data collection
Operational
Support Ticketing (Halo)
Operational
Portal
Operational
HD Talk Conference Bridge
Operational
Secure Call
Operational
Calling
Operational
Portal
Operational
TalkDesk
Operational
TalkDesk - Core
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upgrade the UK provisioning ADPs Jan 14, 2026 17:00-19:00 GMT
Reason: Evolve IP will be upgrading the Operating System on our provisioning servers, as well as updating the Broadworks versions
Impact: No impact is anticipated
Checks: We'll verify provisioning actions complete as expected
User actions: No user actions required
Posted on Dec 30, 2025 - 16:50 GMT
Impact: No impact is anticipated
Checks: We'll verify provisioning actions complete as expected
User actions: No user actions required
Posted on Dec 30, 2025 - 16:50 GMT
Hypervisor Firmware Upgrades (MK) Jan 26, 2026 22:00 - Jan 27, 2026 03:00 GMT
Reason: In order to run future versions of VMware ESXi software on our HP hypervisors, we first need to upgrade the BIOS and iLO firmware.
This maintenance will cover firmware updates on the Milton Keynes hosts using an HP-provided SPP (Service Pack for ProLiant).
Impact: During this change window, hosts will be placed into maintenance mode, vMotioning the virtual servers to other hosts. Due to the sensitive nature of voice servers (SBCs) during such moves, a minor registration dip could occur, however this is unlikely.
Checks: Monitor host health via ILO and Vcenter GUI
Rollback: If firmware upgrade fails HP Proliant servers will revert back to their last known bios ROM version ILO config or back up file.
User actions: N/A
Posted on Jan 12, 2026 - 16:22 GMT
This maintenance will cover firmware updates on the Milton Keynes hosts using an HP-provided SPP (Service Pack for ProLiant).
Impact: During this change window, hosts will be placed into maintenance mode, vMotioning the virtual servers to other hosts. Due to the sensitive nature of voice servers (SBCs) during such moves, a minor registration dip could occur, however this is unlikely.
Checks: Monitor host health via ILO and Vcenter GUI
Rollback: If firmware upgrade fails HP Proliant servers will revert back to their last known bios ROM version ILO config or back up file.
User actions: N/A
Posted on Jan 12, 2026 - 16:22 GMT
Hypervisor Firmware Upgrades (London HEX) Jan 28, 2026 22:00 - Jan 29, 2026 03:00 GMT
Reason: In order to run future versions of VMware ESXi software on our HP hypervisors, we first need to upgrade the BIOS and iLO firmware.
Impact: During this change window, hosts will be placed into maintenance mode, vMotioning the virtual servers to other hosts. Due to the sensitive nature of voice servers (SBCs) during such moves, a minor registration dip could occur, however this is unlikely.
Checks: Monitor host health via ILO and Vcetner GUI
Rollback: If the BIOS firmware upgrade fails for any reason, the HP server will revert to its last working BIOS ROM version before the upgrade. The ILO config however, might need to be rolled back via the backup file created.
User actions: N/A
Posted on Jan 12, 2026 - 16:25 GMT
Impact: During this change window, hosts will be placed into maintenance mode, vMotioning the virtual servers to other hosts. Due to the sensitive nature of voice servers (SBCs) during such moves, a minor registration dip could occur, however this is unlikely.
Checks: Monitor host health via ILO and Vcetner GUI
Rollback: If the BIOS firmware upgrade fails for any reason, the HP server will revert to its last working BIOS ROM version before the upgrade. The ILO config however, might need to be rolled back via the backup file created.
User actions: N/A
Posted on Jan 12, 2026 - 16:25 GMT
ESXi Host Upgrades UK Feb 2, 2026 22:00 - Feb 3, 2026 01:00 GMT
Reason: To upgrade the EvolveIP ESXi infrastructure to the latest firmware patch level provided by Broadcom
Impact: Hosts will be updated one at a time and in maintenance mode, no impact to customer should be expected but given the nature of live service servers being migrated there might be some degradation to services during the vmotion process.
Checks: Check host HA and DRS status
Check Vcetner GUI for any errors and take action to resolve
Check Veeam for any errors and ensure it cans till see both clusters
Rollback: Should the lifecycle controller be unable to install the patches then the manual method should be taken.
esxcli software profile update \
-d /vmfs/volumes/datastore1/"patch zip file to be entered here \
-p Patch name \
--dry-run
check for any errors and proceed if none:
esxcli software profile update \
-d /vmfs/volumes/datastore1/patch zip file to be netered here \
-p patch name-standard
once update completed, reboot the server:
reboot
User actions: N/A
Posted on Jan 12, 2026 - 16:56 GMT
Impact: Hosts will be updated one at a time and in maintenance mode, no impact to customer should be expected but given the nature of live service servers being migrated there might be some degradation to services during the vmotion process.
Checks: Check host HA and DRS status
Check Vcetner GUI for any errors and take action to resolve
Check Veeam for any errors and ensure it cans till see both clusters
Rollback: Should the lifecycle controller be unable to install the patches then the manual method should be taken.
esxcli software profile update \
-d /vmfs/volumes/datastore1/"patch zip file to be entered here \
-p Patch name \
--dry-run
check for any errors and proceed if none:
esxcli software profile update \
-d /vmfs/volumes/datastore1/patch zip file to be netered here \
-p patch name-standard
once update completed, reboot the server:
reboot
User actions: N/A
Posted on Jan 12, 2026 - 16:56 GMT
ESXi Host Upgrades UK Feb 9, 2026 22:00 - Feb 10, 2026 01:00 GMT
Reason: To upgrade the EvolveIP ESXi infrastructure to the latest firmware patch level provided by Broadcom
Impact: Hosts will be updated one at a time and in maintenance mode, no impact to customer should be expected but given the nature of live service servers being migrated there might be some degradation to services during the vmotion process.
Checks: Check host HA and DRS status
Check Vcetner GUI for any errors and take action to resolve
Check Veeam for any errors and ensure it cans till see both clusters
Rollback: Should the lifecycle controller be unable to install the patches then the manual method should be taken.
esxcli software profile update \
-d /vmfs/volumes/datastore1/VMware-ESXi-8.0.3-24859861-HPE-803.0.0.12.2.0.9-oct2025-depot.zip \
-p HPE-ESXi-8.0U3-803.0.0.12.2.0.9 \
--dry-run
check for any errors and proceed if none:
esxcli software profile update \
-d /vmfs/volumes/datastore/VMware-ESXi-8.0.3-24859861-HPE-803.0.0.12.2.0.9-oct2025-depot.zip \
-p HPE-ESXi-8.0U3-803.0.0.12.2.0.9 \
once update completed, reboot the server:
reboot
User actions: N/A
Posted on Jan 12, 2026 - 16:59 GMT
Impact: Hosts will be updated one at a time and in maintenance mode, no impact to customer should be expected but given the nature of live service servers being migrated there might be some degradation to services during the vmotion process.
Checks: Check host HA and DRS status
Check Vcetner GUI for any errors and take action to resolve
Check Veeam for any errors and ensure it cans till see both clusters
Rollback: Should the lifecycle controller be unable to install the patches then the manual method should be taken.
esxcli software profile update \
-d /vmfs/volumes/datastore1/VMware-ESXi-8.0.3-24859861-HPE-803.0.0.12.2.0.9-oct2025-depot.zip \
-p HPE-ESXi-8.0U3-803.0.0.12.2.0.9 \
--dry-run
check for any errors and proceed if none:
esxcli software profile update \
-d /vmfs/volumes/datastore/VMware-ESXi-8.0.3-24859861-HPE-803.0.0.12.2.0.9-oct2025-depot.zip \
-p HPE-ESXi-8.0U3-803.0.0.12.2.0.9 \
once update completed, reboot the server:
reboot
User actions: N/A
Posted on Jan 12, 2026 - 16:59 GMT