In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 2026 - 16:17 GMT
Jan 27, 2026 - 16:17 GMT
Scheduled - On 27th February 2026, the Evolve IP legacy network enters a critical stage of operational availability. Any devices still connected to our legacy network past this date will experience an intermittent or a permanent inability to use Evolve IP services. E-mails have been sent to all partners impacted by this.
Evolve IP have already taken steps to remotely migrate devices that were both collecting configuration and showing evidence of being able to communicate with our new network. This was completed on a best effort basis and some devices may remain.
For manually configured devices, you will need to access each device and configure our new SBC address. You may currently see something like ‘proxy.thevoicefactory.co.uk’ or an IP starting 91.240.178.xxx. The work will be to replace those values with either ‘access02.evolveip.uk’ or 185.168.52.65 if DNS does not resolve. It’s much preferred that you use the FQDN rather than the IP.
Please ensure that for any networks that may be outbound filtering on a firewall that you consult our firewall guide found here prior to attempting a migration: https://selfservice.evolveip.uk/kb?id=146
If you have not received a list of remaining devices left to migrate via e-mail, please call into our support desk who will be able to provide you with what's remaining.
Jan 27, 2026 16:17 - Feb 28, 2026 16:17 GMT
Evolve IP have already taken steps to remotely migrate devices that were both collecting configuration and showing evidence of being able to communicate with our new network. This was completed on a best effort basis and some devices may remain.
For manually configured devices, you will need to access each device and configure our new SBC address. You may currently see something like ‘proxy.thevoicefactory.co.uk’ or an IP starting 91.240.178.xxx. The work will be to replace those values with either ‘access02.evolveip.uk’ or 185.168.52.65 if DNS does not resolve. It’s much preferred that you use the FQDN rather than the IP.
Please ensure that for any networks that may be outbound filtering on a firewall that you consult our firewall guide found here prior to attempting a migration: https://selfservice.evolveip.uk/kb?id=146
If you have not received a list of remaining devices left to migrate via e-mail, please call into our support desk who will be able to provide you with what's remaining.
Jan 27, 2026 16:17 - Feb 28, 2026 16:17 GMT
Core Platform (B/W)
Under Maintenance
Registrations
Under Maintenance
Call Processing
Under Maintenance
API Connectivity
Operational
DMS
Operational
Voicemail
Operational
Netherlands Interconnect
Operational
Service Provisioning
Operational
Anywhere Portal
Operational
Commpilot
Operational
Anywhere with Webex
Operational
Application
Operational
PSTN Calling
Operational
Push Notifications
Operational
Meetings
Operational
Control Hub
Operational
Anywhere with MS Teams
Operational
Registrations
Operational
PSTN Calling
Operational
Admin Portal
Operational
Microsoft
Operational
Anywhere Recording (Dubber)
Operational
Portal
Operational
Recording
Operational
API
Operational
Anywhere Integrator (Mondago)
Operational
Go Cara
Operational
Go Int
Operational
Anywhere Reporting (Akixi)
Operational
Reporting
Operational
Data collection
Operational
Receptionist Clients
Operational
Broadworks
Operational
Anywhere
Operational
Go-Operator
Operational
Unity
Operational
ACC (Anywhere Contact Centre)
Operational
ACC - IVR
Operational
Upstream Carriers
Operational
UK
Operational
US
Operational
Rest of World
Operational
EU
Operational
SSO (Clearlogin)
Operational
Portal
Operational
Hospitality PMS
Operational
Jazzware
Operational
Tiger TMS
Operational
OCOM - (Palladion)
Operational
Portal
Operational
Data collection
Operational
Support Ticketing (Halo)
Operational
Portal
Operational
HD Talk Conference Bridge
Operational
Secure Call
Operational
Calling
Operational
Portal
Operational
TalkDesk
Operational
TalkDesk - Core
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Anywhere Portal Upgrade Feb 3, 2026 21:00-23:00 GMT
Reason:
Evolve IP will be upgrading the Anywhere Portal to version 4.1.4. The Anywhere Portal roadmap found here details new features to expect:
https://selfservice.evolveip.uk/kb?btn=61&id=307
Impact:
During this maintenance window, the Anywhere Portal may be temporarily unavailable for user access provisioning. Core platform services, including SIP and calling, will continue to operate normally.
Checks:
We'll verify Anywhere Portal has upgraded successfully.
User actions:
If you're logged into Anywhere Portal during this maintenance, you may get signed out. In which case, you'll need to log back in at the conclusion of the maintenance.
Posted on Jan 16, 2026 - 16:30 GMT
Evolve IP will be upgrading the Anywhere Portal to version 4.1.4. The Anywhere Portal roadmap found here details new features to expect:
https://selfservice.evolveip.uk/kb?btn=61&id=307
Impact:
During this maintenance window, the Anywhere Portal may be temporarily unavailable for user access provisioning. Core platform services, including SIP and calling, will continue to operate normally.
Checks:
We'll verify Anywhere Portal has upgraded successfully.
User actions:
If you're logged into Anywhere Portal during this maintenance, you may get signed out. In which case, you'll need to log back in at the conclusion of the maintenance.
Posted on Jan 16, 2026 - 16:30 GMT
API Maintenance Feb 5, 2026 22:00 - Feb 6, 2026 00:00 GMT
Reason: Evolve IP are replacing our Broadworks API ADPs with newer OS and Broadworks version equivalents.
Impact: API connections may be dropped when the servers are replaced, but will immediately re-connect to a redundant server.
Checks: We'll complete an API test plan
Rollback: Re-introduce the previous servers
User actions: Users may need to log back in to some applications following this work
Posted on Jan 23, 2026 - 12:39 GMT
Impact: API connections may be dropped when the servers are replaced, but will immediately re-connect to a redundant server.
Checks: We'll complete an API test plan
Rollback: Re-introduce the previous servers
User actions: Users may need to log back in to some applications following this work
Posted on Jan 23, 2026 - 12:39 GMT
Hypervisor Firmware Upgrades (London HEX) Feb 17, 2026 22:00 - Feb 18, 2026 03:00 GMT
Reason: In order to run future versions of VMware ESXi software on our HP hypervisors, we first need to upgrade the BIOS and iLO firmware.
Impact: During this change window, hosts will be placed into maintenance mode, vMotioning the virtual servers to other hosts. Due to the sensitive nature of voice servers (SBCs) during such moves, a minor registration dip could occur, however this is unlikely.
Checks: Monitor host health via ILO and Vcetner GUI
Rollback: If the BIOS firmware upgrade fails for any reason, the HP server will revert to its last working BIOS ROM version before the upgrade. The ILO config however, might need to be rolled back via the backup file created.
User actions: N/A
Posted on Jan 12, 2026 - 16:25 GMT
Impact: During this change window, hosts will be placed into maintenance mode, vMotioning the virtual servers to other hosts. Due to the sensitive nature of voice servers (SBCs) during such moves, a minor registration dip could occur, however this is unlikely.
Checks: Monitor host health via ILO and Vcetner GUI
Rollback: If the BIOS firmware upgrade fails for any reason, the HP server will revert to its last working BIOS ROM version before the upgrade. The ILO config however, might need to be rolled back via the backup file created.
User actions: N/A
Posted on Jan 12, 2026 - 16:25 GMT