All Systems Operational
Scheduled Maintenance
Provision VLAN and routing for US and EU
Apr 7, 2025 22:00 - Apr 8, 2025 00:00 BST
Reason:
Provision VLAN and routing for US and EU Evolve IP regional network connectivity on new UK network
Impact:
No Impact expected but registrations should be considered at low risk for platform and ACC Cloud.
Checks:
Registrations will be monitored throughout the maintenance window
Rollback:
Revert VLAN configuration to original on all interfaces
User actions:
No User actions required
Posted on Mar 20, 2025 - 14:50 GMT
Provision VLAN and routing for US and EU Evolve IP regional network connectivity on new UK network
Impact:
No Impact expected but registrations should be considered at low risk for platform and ACC Cloud.
Checks:
Registrations will be monitored throughout the maintenance window
Rollback:
Revert VLAN configuration to original on all interfaces
User actions:
No User actions required
Posted on Mar 20, 2025 - 14:50 GMT
Restart of UK ADPs to enable additional logging
Apr 8, 2025 22:00 - Apr 9, 2025 00:00 BST
Reason:
Evolve IP are enabling additional logging on our ADPs which requires a restart to take effect.
Impact:
Persistent API connections will be dropped when the ADP they are connected to is restarted.
Checks:
Confirm new logging parameters are present.
Rollback:
Revert to previous config.
User actions:
No user actions required.
Posted on Mar 26, 2025 - 09:29 GMT
Evolve IP are enabling additional logging on our ADPs which requires a restart to take effect.
Impact:
Persistent API connections will be dropped when the ADP they are connected to is restarted.
Checks:
Confirm new logging parameters are present.
Rollback:
Revert to previous config.
User actions:
No user actions required.
Posted on Mar 26, 2025 - 09:29 GMT
Webex Desktop/Mobile/Tablet - Update DMS Template
Apr 17, 2025 16:00-17:00 BST
Reason:
Updated template to be applied on platform for Webex desktop. This will allow tags to be brought into line with the latest Webex version and address some issues with group display names on some incoming calls.
Impact:
No Impact to service, new template settings will apply on next login to Webex Desktop/Mobile/Tablet
Checks:
Call and functionality test plan to be run via Webex Desktop/Mobile/Tablet after change by Evolve IP engineers.
Rollback:
Re-apply original DMS Template
User actions:
To collect the new config, Webex Desktop/Mobile/Tablet users will need to log out and back in to the Webex application.
Posted on Apr 02, 2025 - 15:09 BST
Updated template to be applied on platform for Webex desktop. This will allow tags to be brought into line with the latest Webex version and address some issues with group display names on some incoming calls.
Impact:
No Impact to service, new template settings will apply on next login to Webex Desktop/Mobile/Tablet
Checks:
Call and functionality test plan to be run via Webex Desktop/Mobile/Tablet after change by Evolve IP engineers.
Rollback:
Re-apply original DMS Template
User actions:
To collect the new config, Webex Desktop/Mobile/Tablet users will need to log out and back in to the Webex application.
Posted on Apr 02, 2025 - 15:09 BST
Status History
Apr 4, 2025
Emergency: Gateway Change on Management SBC Interface
Completed -
The scheduled maintenance has been completed.
Apr 4, 01:00 BST
Apr 4, 01:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 BST
Apr 3, 22:00 BST
Scheduled -
Reason:
Migrating the management interface to use the new Evolve IP network.
Impact:
There will be a slight impact as the SBCs are failed over if the registration is TCP. There will be a loss of registration until the registration is renewed. Generally within 2 mins.
Checks:
Validate ssh connectivity to the management interface. Validate monitoring is still working.
Rollback:
Restore previous config
User actions:
No user actions required
Mar 24, 12:16 GMT
Migrating the management interface to use the new Evolve IP network.
Impact:
There will be a slight impact as the SBCs are failed over if the registration is TCP. There will be a loss of registration until the registration is renewed. Generally within 2 mins.
Checks:
Validate ssh connectivity to the management interface. Validate monitoring is still working.
Rollback:
Restore previous config
User actions:
No user actions required
Mar 24, 12:16 GMT
Apr 3, 2025
Apr 2, 2025
No incidents reported.
Apr 1, 2025
No incidents reported.
Mar 31, 2025
No incidents reported.
Mar 30, 2025
No incidents reported.
Mar 29, 2025
No incidents reported.
Mar 28, 2025
No incidents reported.
Mar 27, 2025
No incidents reported.
Mar 26, 2025
Emergency: Virtualisation patch replacement
Completed -
The scheduled maintenance has been completed.
Mar 26, 02:00 GMT
Mar 26, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 GMT
Mar 25, 22:00 GMT
Scheduled -
Reason:
Evolve IP will be re-patching 2 hosts in its virtualisation platform
Impact:
No impact expected - These hosts will be drained of production VMs prior to work being completed. They will be tested prior to the hosts being placed back into the production cluster.
Checks:
Complete iSCSI test plan (ping both SAN interfaces with Jumbo Frames) ensure the interface is up. We are testing the host in a test cluster eith a VM to ensure that the VM can see its storage on the SAN post change.
Rollback:
Revert to previous config
User actions:
No User actions required
Mar 21, 15:58 GMT
Evolve IP will be re-patching 2 hosts in its virtualisation platform
Impact:
No impact expected - These hosts will be drained of production VMs prior to work being completed. They will be tested prior to the hosts being placed back into the production cluster.
Checks:
Complete iSCSI test plan (ping both SAN interfaces with Jumbo Frames) ensure the interface is up. We are testing the host in a test cluster eith a VM to ensure that the VM can see its storage on the SAN post change.
Rollback:
Revert to previous config
User actions:
No User actions required
Mar 21, 15:58 GMT
Mar 25, 2025
Mar 24, 2025
No incidents reported.
Mar 23, 2025
Redundant cross-link maintenance
Completed -
The scheduled maintenance has been completed.
Mar 23, 06:00 GMT
Mar 23, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 GMT
Mar 22, 22:00 GMT
Scheduled -
Reason:
Our vendor is performing maintenance on our redundant cross-link between data centres.
Impact:
This will temporarily reduce our data centre redundancy to a single cross-link, putting our service 'at risk'. However, no impact is anticipated as our primary cross-link between data centres will remain up.
Checks:
Confirm the redundant cross-link is online.
Rollback:
N/A
User actions:
No user actions required.
Mar 6, 08:53 GMT
Our vendor is performing maintenance on our redundant cross-link between data centres.
Impact:
This will temporarily reduce our data centre redundancy to a single cross-link, putting our service 'at risk'. However, no impact is anticipated as our primary cross-link between data centres will remain up.
Checks:
Confirm the redundant cross-link is online.
Rollback:
N/A
User actions:
No user actions required.
Mar 6, 08:53 GMT
Mar 22, 2025
Mar 21, 2025
No incidents reported.
Core Platform (B/W)
?
Operational
Registrations
?
Operational
Call Processing
?
Operational
API Connectivity
?
Operational
DMS
?
Operational
Voicemail
?
Operational
Netherlands Interconnect
?
Operational
Service Provisioning
?
Operational
Anywhere Portal
?
Operational
Commpilot
Operational
Anywhere with Webex
?
Operational
Application
?
Operational
PSTN Calling
?
Operational
Push Notifications
?
Operational
Meetings
?
Operational
Control Hub
?
Operational
Anywhere with MS Teams
?
Operational
Registrations
Operational
PSTN Calling
?
Operational
Admin Portal
Operational
Microsoft
Operational
Anywhere Recording (Dubber)
?
Operational
Portal
Operational
Recording
Operational
API
Operational
Anywhere Integrator (Mondago)
?
Operational
Go Cara
Operational
Go Int
Operational
Anywhere Reporting (Akixi)
?
Operational
Reporting
Operational
Data collection
Operational
Receptionist Clients
?
Operational
Broadworks
?
Operational
Anywhere
?
Operational
Go-Operator
?
Operational
Unity
?
Operational
ACC (Anywhere Contact Centre)
Operational
ACC - IVR
Operational
Upstream Carriers
?
Operational
UK
Operational
US
Operational
Rest of World
Operational
SSO (Clearlogin)
?
Operational
Portal
Operational
Hospitality PMS
?
Operational
Jazzware
Operational
Tiger TMS
Operational
OCOM - (Palladion)
?
Operational
Portal
Operational
Data collection
Operational
Support Ticketing (Halo)
?
Operational
Portal
Operational
HD Talk Conference Bridge
?
Operational
XMAS 2024 Hours
Operational
Secure Call
Operational
Calling
Operational
Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.