All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform (B/W) Operational
90 days ago
100.0 % uptime
Today
Registrations Operational
90 days ago
100.0 % uptime
Today
Call Processing Operational
90 days ago
100.0 % uptime
Today
API Connectivity Operational
90 days ago
100.0 % uptime
Today
DMS Operational
Voicemail Operational
Netherlands Interconnect Operational
Service Provisioning Operational
Anywhere Portal Operational
Commpilot Operational
Anywhere with Webex Operational
Application Operational
PSTN Calling Operational
Push Notifications Operational
Meetings Operational
Control Hub Operational
Anywhere with MS Teams Operational
Registrations Operational
PSTN Calling Operational
Admin Portal Operational
Microsoft Operational
Anywhere Recording (Dubber) Operational
Portal Operational
Recording Operational
API Operational
Anywhere Integrator (Mondago) Operational
Go Cara Operational
Go Int Operational
Anywhere Reporting (Akixi) Operational
Reporting Operational
Data collection Operational
Receptionist Clients Operational
Broadworks Operational
Anywhere Operational
Go-Operator Operational
Unity Operational
ACC (Anywhere Contact Centre) Operational
ACC - IVR Operational
Upstream Carriers Operational
90 days ago
100.0 % uptime
Today
UK Operational
US Operational
Rest of World Operational
EU Operational
90 days ago
100.0 % uptime
Today
Hospitality PMS Operational
Jazzware Operational
Tiger TMS Operational
OCOM - (Palladion) Operational
Portal Operational
Data collection Operational
Support Ticketing (Halo) Operational
Portal Operational
HD Talk Conference Bridge Operational
Secure Call Operational
90 days ago
100.0 % uptime
Today
Calling Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
TalkDesk Operational
90 days ago
100.0 % uptime
Today
TalkDesk - Core Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Anywhere Portal – Vendor Maintenance Impact Apr 13, 2026 21:21-22:21 BST

Our Anywhere Portal vendor has advised of scheduled maintenance on their side.

Impact
This may result in a temporary provisioning outage on the Anywhere Portal only during the maintenance period.
Posted on Apr 07, 2026 - 16:49 BST

UK Profile Servers Upgrade Apr 21, 2026 22:00 - Apr 22, 2026 00:00 BST

Description:
We will be upgrading the current production profiles servers as part of preparation for migration to OL9 servers.

Customer impact:
Customers are not expected to experience any service interruption, as servers will be updated sequentially. Users might be required to log back into their WebEx clients.
Posted on Mar 30, 2026 - 12:12 BST

UK Profile Servers Replacement Apr 28, 2026 22:00 - Apr 29, 2026 02:00 BST

Description:
We will be replacing the current profile servers to improve overall reliability and performance.

Customer impact:
A temporary disruption will occur during the restart. Users may experience temporary registration issues or minor call routing delays during this time.
Posted on Mar 30, 2026 - 12:20 BST
Apr 10, 2026

No incidents reported today.

Apr 9, 2026
Oracle SBC upgrade - UK Access
Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 BST
Scheduled - Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.

Impact
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.

Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.

Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations for at least 10 minutes.
We will confirm that the SBCs report normal status in our monitoring tools.
Mar 18, 13:11 GMT
Apr 8, 2026
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Oracle SBC upgrade - UK Peering
Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 BST
Scheduled - Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.

Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.

Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.

Post‑Update Checks

We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations.
We will confirm that the SBCs report normal status in our monitoring tools.
Mar 18, 13:08 GMT
Apr 1, 2026
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Dubber portal login issue
Resolved - This incident has been resolved.
Mar 30, 08:34 BST
Monitoring - The issue has been identified, and a fix has been implemented. Users can now retry access via the original portal.
We will continue to monitor the service to ensure stability
Mar 29, 13:56 BST
Update - We are continuing to investigate the issue.

As a workaround, customers will be able to access their account via uk1.dubber.net. This will work for customers who aren't restricted to SSO or XSI-only login.

We will provide further updates as soon as more information becomes available.
Mar 29, 13:14 BST
Investigating - We are aware of an issue affecting access to the Dubber portal, with users unable to log in.
We have escalated this with the vendor and are investigating as a priority.
Further updates will be provided as soon as more information becomes available.
Mar 29, 11:31 BST
Mar 29, 2026
Dubber recorder upgrade EMEA
Completed - The scheduled maintenance has been completed.
Mar 29, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 BST
Scheduled - Dubber will be performing maintenance on its call recorder.

Impact:
There will be a short service interruption of approximately 10 minutes while a minor, non-critical update is deployed. This update will introduce several performance improvements and general optimisations.

During this time, calls will continue as normal; however, there will be a brief period of up to 10 minutes where calls will not be recorded.
Mar 16, 08:39 GMT
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

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