Monitoring - Dubber have confirmed they are now receiving reports of the issue being resolved across some of the affected customers.
Please can you now test and confirm this is now working as expected.
Sep 11, 2026 - 21:28 BST
Please can you now test and confirm this is now working as expected.
Sep 11, 2026 - 21:28 BST
Investigating - Dubber have informed Evolve IP of an intermittent issue affecting some UK customers regarding call recording:
"A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is continuing to work to determine the root cause and a fix for the problem."
This may only affect a small number of partners. We will continue to liaise with Dubber to provide an update asap.
Sep 11, 2026 - 14:48 BST
"A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is continuing to work to determine the root cause and a fix for the problem."
This may only affect a small number of partners. We will continue to liaise with Dubber to provide an update asap.
Sep 11, 2026 - 14:48 BST
Core Platform (B/W)
Operational
Registrations
Operational
Call Processing
Operational
API Connectivity
Operational
DMS
Operational
Voicemail
Operational
Netherlands Interconnect
Operational
Service Provisioning
Operational
Anywhere Portal
Operational
Commpilot
Operational
Anywhere with Webex
Operational
Application
Operational
PSTN Calling
Operational
Push Notifications
Operational
Meetings
Operational
Control Hub
Operational
Anywhere with MS Teams
Operational
Registrations
Operational
PSTN Calling
Operational
Admin Portal
Operational
Microsoft
Operational
Anywhere Recording (Dubber)
Degraded Performance
Portal
Operational
Recording
Degraded Performance
API
Operational
Anywhere Integrator (Mondago)
Operational
Go Cara
Operational
Go Int
Operational
Anywhere Reporting (Akixi)
Operational
Reporting
Operational
Data collection
Operational
Receptionist Clients
Operational
Broadworks
Operational
Anywhere
Operational
Go-Operator
Operational
Unity
Operational
ACC (Anywhere Contact Centre)
Operational
ACC - IVR
Operational
Upstream Carriers
Operational
UK
Operational
US
Operational
Rest of World
Operational
EU
Operational
Hospitality PMS
Operational
Jazzware
Operational
Tiger TMS
Operational
OCOM - (Palladion)
Operational
Portal
Operational
Data collection
Operational
Support Ticketing (Halo)
Operational
Portal
Operational
HD Talk Conference Bridge
Operational
Secure Call
Operational
Calling
Operational
Portal
Operational
TalkDesk
Operational
TalkDesk - Core
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Application Server Re-Sync Sep 17, 2026 22:00 - Sep 18, 2026 00:00 BST
AS server pairs need their databases re-syncing. Reboot will also been required during maintenance window.
Checks:
EvolveIP will check databases are in sync, and all services are returned to BAU.
Rollback:
In the event of an import failure, the database will be rolled back to a snapshot taken before the maintenance.
User actions:
No user actions required.
Posted on Sep 04, 2026 - 16:55 BST
Checks:
EvolveIP will check databases are in sync, and all services are returned to BAU.
Rollback:
In the event of an import failure, the database will be rolled back to a snapshot taken before the maintenance.
User actions:
No user actions required.
Posted on Sep 04, 2026 - 16:55 BST
VLAN Tag Configuration Sep 28, 2026 22:00 - Sep 29, 2026 00:00 BST
Reason: An amendment to the VLAN configuration is required.
Impact: No impact to users as traffic will be re-routed.
Checks: Using router commands and logic monitor reports confirm traffic can be seen on the new peers.
Rollback: Re-instate old config
User actions:
Posted on Sep 11, 2026 - 17:04 BST
Impact: No impact to users as traffic will be re-routed.
Checks: Using router commands and logic monitor reports confirm traffic can be seen on the new peers.
Rollback: Re-instate old config
User actions:
Posted on Sep 11, 2026 - 17:04 BST