In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 2024 - 00:00 GMT
Oct 31, 2024 - 00:00 GMT
Scheduled - Reason:
Evolve IP are consolidating UK and Netherlands data centres to streamline operations and enhance efficiency. By centralizing infrastructure, we can improve system reliability, optimize resource use, and reduce our environmental footprint. For customers, this means faster, more reliable services, enhanced security, and the ability to scale more efficiently, resulting in a better overall experience.
Impact: Services to be Migrated
Handsets
More information will be communicated with a two week notice from migration.
Peering SBC Trunks
More information will be communicated with a two week notice from migration.
3rd Party Apps
More information will be communicated with a two week notice from migration.
User actions:
Customers with outbound filtering will need to implement the changes in their Firewall as communicated in the latest firewall guide https://selfservice.evolveip.uk/kb?btn=61&id=146.
This in addition to (not replacing) what is already configured before the migrations of services begin from the 31st October 2024. The consolidation completion date will be 21st February 2025.
We will further communicate each service to be migrated with 2 weeks’ notice on the status page. https://status.evolveip.uk/
Failure to implement these changes before service migrations begin could result in loss of service for any customers with outbound filtering implemented.
Oct 31, 2024 00:00 - Mar 1, 2025 16:00 GMT
Evolve IP are consolidating UK and Netherlands data centres to streamline operations and enhance efficiency. By centralizing infrastructure, we can improve system reliability, optimize resource use, and reduce our environmental footprint. For customers, this means faster, more reliable services, enhanced security, and the ability to scale more efficiently, resulting in a better overall experience.
Impact: Services to be Migrated
Handsets
More information will be communicated with a two week notice from migration.
Peering SBC Trunks
More information will be communicated with a two week notice from migration.
3rd Party Apps
More information will be communicated with a two week notice from migration.
User actions:
Customers with outbound filtering will need to implement the changes in their Firewall as communicated in the latest firewall guide https://selfservice.evolveip.uk/kb?btn=61&id=146.
This in addition to (not replacing) what is already configured before the migrations of services begin from the 31st October 2024. The consolidation completion date will be 21st February 2025.
We will further communicate each service to be migrated with 2 weeks’ notice on the status page. https://status.evolveip.uk/
Failure to implement these changes before service migrations begin could result in loss of service for any customers with outbound filtering implemented.
Oct 31, 2024 00:00 - Mar 1, 2025 16:00 GMT
Core Platform (B/W)
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Operational
Registrations
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Operational
Call Processing
?
Operational
API Connectivity
?
Operational
DMS
?
Operational
Voicemail
?
Operational
Netherlands Interconnect
?
Operational
Service Provisioning
?
Operational
Anywhere Portal
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Operational
Anywhere with Webex
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Operational
Application
?
Operational
PSTN Calling
?
Operational
Push Notifications
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Operational
Meetings
?
Operational
Control Hub
?
Operational
Anywhere with MS Teams
?
Operational
Registrations
Operational
PSTN Calling
?
Operational
Admin Portal
Operational
Microsoft
Operational
Anywhere Recording (Dubber)
?
Operational
Portal
Operational
Recording
Operational
API
Operational
Anywhere Integrator (Mondago)
?
Operational
Go Cara
Operational
Go Int
Operational
Anywhere Reporting (Akixi)
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Operational
Reporting
Operational
Data collection
Operational
Receptionist Clients
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Operational
Broadworks
?
Operational
Anywhere
?
Operational
Go-Operator
?
Operational
Unity
?
Operational
ACC (Anywhere Contact Centre)
Operational
ACC - IVR
Operational
Upstream Carriers
?
Operational
UK
Operational
US
Operational
Rest of World
Operational
SSO (Clearlogin)
?
Operational
Portal
Operational
Hospitality PMS
?
Operational
Jazzware
Operational
Tiger TMS
Operational
OCOM - (Palladion)
?
Operational
Portal
Operational
Data collection
Operational
Support Ticketing (Halo)
?
Operational
Portal
Operational
HD Talk Conference Bridge
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Migration of Services to New Network
Nov 28, 2024 22:00 - Nov 29, 2024 01:00 GMT
Reason:
Evolve IP will be migrating services from the legacy network to the new network.
Impact:
Customer applications will briefly reconnect as services migrate from one address to the other. This will be a few seconds. Users who are using Receptionist and Call Centre will need to log back into the services.
Checks:
A test plan will be carried out to confirm each migrated service is functioning.
Rollback:
Revert to previous configuration.
User actions:
Customers who outbound filter will need to ensure they update their firewalls with the required prefixes referenced in the 'Additional Network Requirements' document on our knowledge base: https://selfservice.evolveip.uk/portal/kb?text=firewall&entity=all&id=146
Posted on Nov 14, 2024 - 08:39 GMT
Evolve IP will be migrating services from the legacy network to the new network.
Impact:
Customer applications will briefly reconnect as services migrate from one address to the other. This will be a few seconds. Users who are using Receptionist and Call Centre will need to log back into the services.
Checks:
A test plan will be carried out to confirm each migrated service is functioning.
Rollback:
Revert to previous configuration.
User actions:
Customers who outbound filter will need to ensure they update their firewalls with the required prefixes referenced in the 'Additional Network Requirements' document on our knowledge base: https://selfservice.evolveip.uk/portal/kb?text=firewall&entity=all&id=146
Posted on Nov 14, 2024 - 08:39 GMT